Our Service

Customer Service

One of the reasons Diamond Express is one of the most dependable and well-respected cargo operators in the business is our dedication to providing excellent client service.

Customers aren't merely 'there' for Diamond Express. We collaborate with them, and to make that collaboration successful, we provide them with exceptional customer service around-the-clock. Our service commitment includes the following elements:

  • 24/7 state-of-the art Global Control Center
  • Unparalleled aircraft real-time monitoring through HAWK, Diamond Express proprietary system that provides the only end-to-end process of preparing and managing a flight
  • Customer-specific web sites
  • In-region Diamond Express representatives
  • Aircraft On Ground (AOG) and parts support
  • IT support
  • Central crew scheduling and coordination
  • Sales and operations support around the world

E-mail: info@diaexp.com
Phone No: +1 (650) 431-2960
Address: Fifadji llot, 1915-BP, 0654, Cotonou, Benin

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